Behind the scenes, Chatbuddy is busy learning new things so that it can better serve your needs. It's got a few nifty new features that will make your life as a business owner easier.
One of the most requested features we've encountered is the ability to have a quick glance at how your chatbot is doing in supporting your business when it comes to order-taking.
The ability to see how your chatbot impacts your customers and how to improve is important, we couldn't agree more.
We heard you loud and clear. We've worked on a new Chatbuddy Merchant Portal that will help you not only take a quick glance at your online business, but also manage orders, see messages you've sent, and check on customers.
A New Merchant Portal
If it's a quick glance you need at how your business is doing, the new Chatbuddy Merchant Portal is something you'll want to check out.
From total customers to new ones you've met, orders you've received as well as any email and SMS you've sent to build your relationship with your valued customers--the dashboard is your quick glance at how your online business is doing, from your chatbot's perspective.
The portal also gives you the ability to see not only order-related data, but also customer records and history that goes through your chatbot.
Manage Orders Easily
The new portal allows you to easily check on each order that goes through your chatbot.
You can mark orders as you process them. You can verify orders as paid if you do manual verification, moving them along your process flow. Easily change the delivery status to shipped as well when you've dispatched your customers' purchases!
Of course, if you opt for online payments and real-time shipping, these values are updated automatically and you don't have to worry about going in and updating them manually.
Keep Tabs on Customers
If you’re working on building a relationship with your customers, you need to be able to see your history with them. Find your most valuable customers, your best areas, and work on putting a smile on their faces--all using the new merchant portal.
Keeping it All Together
If you love managing your order spreadsheet, don't worry! The order spreadsheet is still supported. You can also easily export the data in the customer portal into many available formats, including Excel, PDF, CSV, and HTML. Perfect for combining your online records with offline sales!
Still unsure? Check out this video of all the good things in the Chatbuddy Merchant Portal:
If you're as excited as we are about this new chapter in Chatbuddy, just drop us a quick message and we'll get you set up quickly.