15 Chatbot Facts You Should Know for 2021

"Hello, Guest! How can I help?" So goes a very common phrase you might encounter these days. Whether you are aware of it or not, many chat and messenger functions for businesses are run by chatbots nowadays.

These days, people prefer talking to business via messaging and chat rather than on the phone or in person. This has only contributed to how chatbots broke into the scene in a big way last year. With many companies focusing on moving their business online, chatbots are here to stay to help many businesses with their day-to-day operations.

Still unconvinced? Check out these facts and statistics about chatbots you should think about this year.

Chatbots are Everywhere

1. Healthcare, finance, education, and real estate are among the top industries profiting the most from chatbots.

2. North American companies have the most chatbots, but Asia is the fastest growing region for chatbot adoption. (Kenneth Research)

3. 80% of businesses will have some chatbot integration by this year, 2021. (Outgrow)

4. 50% of enterprises are expected to spend more on chatbots than mobile apps this year. (Chatbots Life)

5. 47% of users are open to purchasing from a chatbot; 67% of millennials agree. (Chatbots Magazine)

Customer Experience is Enhanced With Chatbots

6. Chatbots are popular with both millenials and baby boomers. (Chatbots Magazine)

7. Chatbots that service customers who expect instant responses from businesses have the most impact. (Drift)

8. 40% of shoppers prefer to use chatbots while shopping online. (Tidio)

9. Female chatbot users are more likely to use them for shopping, while men turn to chatbots to get answers to questions (Tidio)

10. More and more customers are becoming deaf to old methods of communication, but the rise of conversational bots help with this. (Acquire)

11. Messaging apps continue to be the most-used kind of app and chatbot presence will continue to be important (Acquire)

Chatbots Cut Down on Operational Costs

12. Businesses spend up to $1.3 trillion in customer service in a year; chatbots can save up to 30% of this amount. (Chatbots Life)

13. Chatbots that handle routine customer issues enable your service staff more time to address more complex problems.

14. 80% of small businesses in India and Brazil have seen great improvements using bots (Sprout Social).

15. Since chatbots never get sick and are available 24/7, they are great tools to support customer services. (Acquire)

More Local Chatbots

Here in the Philippines, more and more businesses are taking on chatbots as well, from large mall chains to well-loved restaurants and pop culture sensations. As more and more customers expect more from the businesses they support, a solid customer experience that chatbots can help with is crucial.

Whether it's a ready solution or a unique proposition, get in touch with Chatbuddy. Let us help you this 2021.

Sources:

15 Chatbot Facts You Should Know for 2021

Chatbots are Everywhere

Customer Experience is Enhanced With Chatbots

Chatbots Cut Down on Operational Costs

More Local Chatbots

Angela