Chatbots are all the rage right now. It feels like everyone’s getting a chatbot for their business. But it’s an extra expense--and you’re probably wondering if you need a chatbot now, or maybe later.
We know it’s sometimes difficult to decide when you start expanding your business. So we’ve made a list of six top signs that your business might need a chatbot.
Let’s get started.
Sign #1 - Are You Selling Stuff Online?
83% of online shoppers say that they are more likely to complete a sale if they had some chat assistance provided. While it's not going to be cost effective to assign a human being to all your customers, a chatbot can help them finish their transactions quickly and easily.
It also helps people complete sales faster with any kind of assistance, so there’s less chance for your customers to get distracted from their purchase from you.
Sign #2 - Are Your Usual Queries Simple, Repetitive Questions?
In any service department in any industry, if you're spending a lot of your time handling routine questions, there is a faster, better way to do it using technology.
Chatbots can respond faster and will free your time from these repetitive queries, so you can focus on things that need more brain cells.
For example, a car rental company automated 68% of their service calls with bots. How's that for freeing up your staff?
Sign #3 - Do You Have a Customer Support Team But Need More Help Answering Queries?
Getting chatbots to answer redundant and straightforward queries will free up your service specialists to field the more complex and delicate issues.
Chatbots are fast and accurate, much more so than human beings...but humans can determine the nuance of a conversation and think of solutions much better than chatbots. It's time to focus on your team's core strength.
Sign #4 - Do You Need to Scale Your Business’ Support Activities Very Quickly?
Hiring and training people can take a while, and takes time away from your veteran support specialists. Don't get us wrong--we believe it's important to hire and train support staff correctly. But if you're at a crunch, you're prone to cut corners and just throw new staff right into the fire without the proper training.
Instead, why not get a chatbot to field the most usual queries and issues, and hire great staff and train them well?
Sign #5 - Is Your Target Audience Millennials?
Millennials love chatbots and chatting. 60% have used them, 70% have positive experiences using them. This is because with chatbots, you get instant gratification, novelty, and convenience. That's a win-win in any scenario.
Sign #6 - Do You Need to Improve Customer Experience?
People expect things fast nowadays. Instant gratification is the word of almost any day, and 82% of consumers expect an immediate response when they have questions. That's tough odds, especially if your support staff is swamped, or if your customer messages during off hours.
Chatbots can answer any queries the instant they’re given, so you don’t have to worry about leaving your customers hanging until a human being can address their issue.
Conclusion
Chatbots might not be for every business, but if you answered many of the above questions, it’s probably time to sit down and think a little about this. Chatbots can save you time and money as well as free up you and your current staff to work on more complex things, like building your business.
You can always chat us up to ask about Chatbuddy and how we can help your business, too! We can help you decide whether you need a chatbot for your business, and walk you through how to get your own. Just send us an email and one of our brilliant agents will get back to you!