Chatbuddy chatbots are designed to be set up and run for you as quickly and painlessly as possible. You've already got a lot on your plate by running a business in a challenging time--we know your time is precious, so we've made sure getting your own chatbot is as easy as possible.
But you might be missing out if you haven't talked to us about getting keyword triggers set up for your chatbot. They're a great way to enhance the experience of people messaging your chatbot, helping them get the answers they need in a way they expect to get it.
But first, let's define what keyword triggers are.
What are Keyword Triggers?
Most Chatbuddy chatbots have predefined answer options set up for your customers' ease of use. This makes talking to the chatbot quicker for many people: instead of typing out a response, they can just click or tap on the one they want.
But sometimes they won’t follow the script and try to chat directly to the chatbot without any prompts, no matter what pre-defined options your chatbot presents to your customers.
With the help of keyword triggers, Chatbuddy can respond to the customer appropriately.
These are words and phrases that can be programmed into your chatbot that will tell them how to respond when your customers ask about certain things.
Find out more about keyword triggers here.
How Do Keyword Triggers Work?
Take a leaf from one of Chatbuddy's clients, Pie Express, who have set up a few triggers to help customers who prefer chatting over selecting from predefined options.
All the usual options are available, but sometimes people just want to get on with what they think they want -- like, for example, just straight out asking for the menu.
With a keyword in place to listen for words like “menu”, your chatbot can be ordered to send the user your menu or price list.
You’re not limited by what language your keywords are in, either. Take into consideration this interaction, with the customer wanting to know about best sellers.
The sky’s the limit! It doesn’t matter what language or terminology your market is using -- with keyword triggers, you can help make sure they get the answers they need.
Keyword Triggers vs Natural Language Processing
It’s easy to ask what makes keyword triggers better than processing what people are saying and respond based on that. Chatbuddy can make use of Facebook’s Wit.ai to understand language as your customers type it in, after all.
But why does it have to be one or the other? The best answer is to use both.
Especially for a market like ours--we speak Tagalog, Bisaya, Ilokano, and so many more, on top of English. We need something like keywords to catch things like “hm po” or “hm sis”.
Conclusion
Keyword triggers are a great way to round out a chatbot. As chatbots are an important piece of your sales team and customer service team, it’s important to arm them correctly so they can serve your customers correctly. Happy customers soon become loyal customers!
The great thing is that it’s easy get keyword triggers set up for your chatbot. We’ve got you--just file a support ticket or email helpdesk@chatbuddy.com.ph and we’ll get right on it!